Frequently Asked Questions

Product

What is Cutie Bunch?

Cutie Bunch is a group of adorable friends who love spending time together.
From everyday adventures to quiet afternoons at home, they find joy in the little things and hope to bring a bit of comfort and creativity to your day too. 💖

Where can I buy official Cutie Bunch products?

Official Cutie Bunch products are only sold through our official website. Please be cautious of unauthorized sellers or copied artwork.

Do you offer digital downloads?

Occasionally, we may offer free or paid digital coloring pages. Our printed coloring books are physical products and are not available as full digital downloads.

What coloring supplies work best?

Colored pencils, crayons, markers, gel pens, and brush pens can all be used. We recommend placing a protective sheet behind the page when using markers to prevent bleed-through.

Shipping

Where do you ship?

At this time, we only ship within the United States.

How long will it take to receive my order?

Orders are typically processed within 3–7 business days. Shipping times vary depending on your location and carrier service.
Please note that processing time and shipping time are separate.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on your order and delivery address.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Can I change my shipping address?

If your order has not been packed or shipped yet, we may be able to update your address. Please contact us as soon as possible.
Shipping Policy in detail.

Returns & Refunds

Do you accept returns?

Due to the nature of printed products, we generally do not accept returns or exchanges.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll work with you to make it right.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase if they have not yet entered production or shipping.
Returns & Refunds Policy in detail.

Contact

How can I contact you?

You can reach us anytime through our contact page or by emailing:
hello@cutiebunch.com
We aim to respond within 2–3 business days.

Cutie Bunch is a small artist-owned business run with lots of care and creativity. Every order means the world to us, and we truly appreciate your patience and support as we carefully prepare each package.